Shipping
We work with trusted fulfillment partners to get your Relo order to you as smoothly as possible.
Processing time
- Orders are usually processed within 1–2 business days
- Once your order ships, you’ll receive a confirmation email with tracking
Delivery times
Delivery times depend on your location, but most customers receive their order within:
7–12 days
International shipping can sometimes take a little longer due to customs or local delivery services.
Tracking your order
- Tracking is provided for every order once it ships
- Tracking updates may take a few days to appear after dispatch
- It’s normal for tracking to pause temporarily while your package moves between facilities or countries
If your tracking hasn’t updated in a while, don’t worry - this usually resolves on its own.
If something goes wrong
If your order is delayed, damaged, or arrives incorrectly, we’ve got you covered.
- Contact us within 30 days of delivery
- Send clear photos or a short video if something arrived damaged or incorrect
In most cases, we’ll resolve the issue quickly without requiring a return.
If an order is significantly delayed or lost in transit, we’ll work with our shipping partners to make it right.
Delivered but not received
If tracking shows your order as delivered but you can’t find it:
- Please check with neighbours, household members, or your local delivery service first
- If it’s still missing, reach out and we’ll help investigate
Need help?
If you have questions about shipping, tracking, or delivery, email us at:
We’re always happy to help.