Frequently asked questions
Orders & Production
How Long Does Production Take?
How Long Does Production Take?
Orders are shipped within 1-2 business days
Can I Cancel Or Change My Order?
Can I Cancel Or Change My Order?
If you wish to cancel or make changes to your order please contact us ASAP and we will try our best to intercept your order.
Once it’s handed off, it’s locked in and will ship straight to you.
If that happens and you decide you don’t want it anymore, no worries - you can do a simple return once it arrives.
Will All My Items Arrive Together?
Will All My Items Arrive Together?
They will all be shipped in the same package together.
If for some reason your items are sent in more than one parcel, no need to worry, you’ll get tracking for both.
Shipping & Delivery
How Long Does Shipping Take?
How Long Does Shipping Take?
🇺🇸 North America: 7–15 days
🇪🇺 Europe: 6–16 days
🇦🇺 Australia & NZ: 8-10 days
🌍 Everywhere else: 10–20 days
(Plus production time).
Do You Send Me A Tracking Number?
Do You Send Me A Tracking Number?
Yes, That’s all handled and sent to you automatically. The tracking number will arrive in your inbox the moment the order ships.
What Do I Do If My Order Gets Lost?
What Do I Do If My Order Gets Lost?
Lost parcel? Just contact us.
We’ll track it down and if the carrier can’t find it, we’ll replace it at no cost to you.
You’re covered.
Returns, Exchanges & Guarantees
What Is Your Returns Policy?
What Is Your Returns Policy?
Changed your mind? No problem!
You're covered by our 'Relo 30-day Money Back Guarantee'.
Simply let us know via the Contact-us form and one of out lovely human customer service members will get it all sorted.
What is the Relo 30-Day Money Back Guarantee?
What is the Relo 30-Day Money Back Guarantee?
Damages, problems, lock packages or just changed your mind? You're covered in any event.
Simply let us know within 30 days of delivery and we'll make it right - No questions asked.
I Received An Incorrect/Damaged Product.
I Received An Incorrect/Damaged Product.
Sorry to hear that but worry-not, we'll get it sorted fast and free!
Just let us know and we'll send you out a replacement - No need to return what you've got.
Payments & Security
Is My Payment Secure?
Is My Payment Secure?
Yes – it’s locked down with all the usual security tech you’d expect.
All payments are processed by trusted payment providers, Your payment is secure
What Payment Methods Do You Accept?
What Payment Methods Do You Accept?
We accept all standard payments: cards, Apple Pay, Google Pay, PayPal, and Klarna (in supported countries).
If your bank recognises it, so do we.
Do You Offer Buy Now, Pay Later?
Do You Offer Buy Now, Pay Later?
Yes! we offer Buy Now, Pay Later through Klarna (in eligible countries) and PayPal Pay Later.
If it's available on your PayPal account, they’ll offer it automatically at checkout.
Why Was My Payment Declined?
Why Was My Payment Declined?
Payments get declined for all the usual reasons: card errors, bank security checks, insufficient funds, expired cards, or your bank randomly deciding to “protect” you.
It’s almost never us.
Try another card or payment method, and if it keeps happening, contact your bank.
About Relo
Who Are We?
Who Are We?
We are a small team of family and good friends and are all avid crafters (Or married to one!)
Relo Studio was created to solve a specific symptom - Inconsistent cutting when quilting.
We've grown alot since we started but we like to keep things small and intimate. You'll always recieve human customer support and we always strive to leave you happy with your choice to support our little company.
Thank you and God Bless.